Shipping policy
Shipping & Order Information
When will my order ship?
All jewelry orders are carefully processed and shipped within 1â3 business days.
Once shipped, delivery typically takes 2â5 business days within the USA.
Which carrier do you use?
We ship all domestic orders via UPS.
For international shipments, once your order reaches your country, your local postal service will handle the final delivery.
How long does delivery take?
Orders are shipped from our facilities in Florida, USA, or Amsterdam, EU, depending on your location.
Please note that international orders may experience occasional delays due to customs or local routing.
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USA:Â 2â5 business days
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Canada:Â 4â10 business days
We always do our best to get your order to you as quickly as possible!
Didnât receive your order?
If your order hasnât arrived within the expected timeframe, please email us at
đ©Â support@heartcraftedgift.com
Include your order number from your confirmation email or SMS, and our team will help track it down right away.
Customs fees or taxes
We clearly label all packages with the necessary customs details to help ensure smooth delivery.
However, any customs fees or import taxes charged upon arrival are the responsibility of the recipient.
Cancellations, Exchanges & Remakes
Can I cancel or change my order?
We begin production as quickly as possible to avoid delays.
If your order has not yet entered production, cancellation or changes may still be possible.
Please contact us immediately with your order number to check eligibility.
Note: All custom-made items (such as personalized jewelry or Metal Art) are final sale, as these pieces are made uniquely for you.
My item arrived damaged or incorrect
If your order arrives damaged, defective, or incorrect, please reach out to our support team with a photo of the item and your order number.
Weâll arrange a replacement as soon as possible.
Please do not return any items without prior authorization from our support team.
Can I remake my purchase?
We want you to love your jewelry!
If youâd like to remake or modify your piece, contact our support team within 30 days of purchase.
Weâll guide you through our 30-day remake policy and find the best solution for you.
My item looks different from the website
This is rare but can happen.
Some product images on our website use high-quality digital renderings to show how personalized designs will appear.
If your product looks different or appears defective, please send photos to support@heartcraftedgift.com with your order ID, and our team will review it right away.
Contact Information
đ©Â Email:Â support@heartcraftedgift.com
đ Â Address:
HeartCraftedGift
4205 Mowry Ave
Fremont, CA 94538, USA