All jewelry orders are carefully processed and shipped within 1–3 business days.
Once shipped, delivery typically takes 2–5 business days within the USA.
We ship all domestic orders via UPS.
For international shipments, once your order reaches your country, your local postal service will handle the final delivery.
Orders are shipped from our facilities in Florida, USA, or Amsterdam, EU, depending on your location.
Please note that international orders may experience occasional delays due to customs or local routing.
USA: 2–5 business days
Canada: 4–10 business days
We always do our best to get your order to you as quickly as possible!
If your order hasn’t arrived within the expected timeframe, please email us at
📩 support@heartcraftedgift.com
Include your order number from your confirmation email or SMS, and our team will help track it down right away.
We clearly label all packages with the necessary customs details to help ensure smooth delivery.
However, any customs fees or import taxes charged upon arrival are the responsibility of the recipient.
We begin production as quickly as possible to avoid delays.
If your order has not yet entered production, cancellation or changes may still be possible.
Please contact us immediately with your order number to check eligibility.
Note: All custom-made items (such as personalized jewelry or Metal Art) are final sale, as these pieces are made uniquely for you.
If your order arrives damaged, defective, or incorrect, please reach out to our support team with a photo of the item and your order number.
We’ll arrange a replacement as soon as possible.
Please do not return any items without prior authorization from our support team.
We want you to love your jewelry!
If you’d like to remake or modify your piece, contact our support team within 30 days of purchase.
We’ll guide you through our 30-day remake policy and find the best solution for you.
This is rare but can happen.
Some product images on our website use high-quality digital renderings to show how personalized designs will appear.
If your product looks different or appears defective, please send photos to support@heartcraftedgift.com with your order ID, and our team will review it right away.
📩 Email: support@heartcraftedgift.com
🏠 Address:
HeartCraftedGift
4205 Mowry Ave
Fremont, CA 94538, USA